Terms & Conditions
Your use of this site is subject to the following Terms & Conditions.
By contacting us and purchasing tickets you confirm that you have read and accept the Terms & Conditions in their entirety.
1.1 A legally binding contract will come into existence when we accept your order.
1.2 Acceptance of an order placed by you is subject to the condition that tickets are available for the performance selected by you.
1.3 We will notify you by email if we accept your order. Acceptance will be deemed to have been effectively communicated to you when we send the email (whether or not you receive such communication).
1.4 No order will be accepted until we have received full payment for the cost of the tickets plus booking charges and VAT.
1.5 Once purchased, tickets are NON-REFUNDABLE and cannot be transferred or exchanged unless the event is cancelled, moved to another date, or details of the event are significantly changed after an order has been placed (significant changes being a change of headline act).
1.6 The Management reserves the right to change the artist line up at any time without notice.
2. Bookings & Collection
2.1 Tickets are to be collected from The Range during normal opening hours, or alternatively collected at the door on the night of the chosen act.
2.2 Customers are advised to check their purchase upon receipt and inform us of any errors as soon as possible.
2.3 It is the responsibility of the customer to inform us of any change of address, contact number or email address, both before and after the receipt of goods.
2.4 No duplicate tickets will be issued to replace lost or stolen tickets for standing or unreserved events.
2.5 If a customer orders more tickets than the maximum allowed as indicated during the booking process, we reserve the right to cancel the order.
2.6 Please contact the Range to make the necessary arrangements for Group Bookings.
2.7 Same sex parties are welcome, however must be pre-booked in advance; failure to do so may result in refusal of entry on the night.
2.8 Strictly NO drinks are to be brought on the premises that have not been purchased from the Range Bar.
2.9 Strictly NO Strippers, feather bowers, table sprinkles or Party Poppers are to be bought on the premises.
3.1 The right to refuse admission to an event is reserved by the promoter and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
3.2 We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being or appearing to be under age*, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
3.3 Events and tickets where the age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket that you are booking and carry proof of age if appropriate.
4.1 In all arrangements involving third parties we act only as your agent and no liability of any kind whatsoever shall be attached to us in connection with or arising from such an arrangement with a third party.
4.2 We do not accept any liability for any losses or claims arising from any inability to access our website or any failure to complete a booking on the website.
4.3 We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or the purchase of the tickets or other goods or services from us by whatever means.
4.4 Whilst every care is taken to ensure tickets or other goods or services ordered by you arrive on time at the agreed destination, we do not accept liability for loss or damage that is caused by any event or circumstances beyond our reasonable control.
4.5 To the fullest extent permitted by law we will not be responsible for loss, damage or injury to any person or their property howsoever caused.
5.1 By entering and using our website, you consent to the collection, use and retention of your personal information.
(i) Information about you including you name, address, telephone number, email address and credit/debit card details is recorded on a computer database controlled by us. The information is needed to process the transaction and fulfil your order and any subsequent problems or disputes.
(ii) We do not sell, rent or trade your personal information to third parties for marketing purposes.
6. Use of our Website
6.1 We reserve the right to update or otherwise change the terms and conditions or amend the website at any time and without notice to you.
6.2 We will not accept any liability for tickets or other goods and services which have been ordered through our website using your credit/debit card by someone not authorised to do so.
6.3 Our website uses industry standard encryption software and a secure server to ensure the safety of orders placed on our website. No one can access any information sent by you as long as it is sent using the secure pages. Therefore you must only send your credit/debit card details where asked for on our website and you must not send credit/debit card details by standard email.
7.1 If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
8. No Waiver
8.1 No failure or delay on the part of any parties to these conditions relating to the exercise of any right, power, privilege or remedy provided under these conditions shall operate as a waiver of such right, power or remedy.
9. Governing Law
9.1 These Terms and Conditions and our agreement with you under them shall be governed by English Law, and we agree to submit to the exclusive jurisdictions of the English Court for the determination of any dispute between us.